HOLIDAY SHIPPING DETAILS
Please note the following order cut off days for delivery prior to December 25th. Any order placed on or before these days will ship to arrive on or before 12/23. Please note, we cannot be held responsible for delays during shipping due to the time of year (high shipping volumes) or weather, etc once the package has left our warehouse.
HOLIDAY ORDERS CUT OFF DAY:
FREE SHIPPING, EAST: 12/13
FREE SHIPPING, CENTRAL: 12/15
FREE SHIPPING, WEST COAST: 12/16
OVERNIGHT SHIPPING: 12/21
Orders ship from Seattle, Washington. We ship Monday - Friday and do our best to process orders as quickly as possible. Typically shipments are processed within 1 business day from when you place your order. Please note our shipping cut off time of 11:00AM Pacific Time. Any order placed before 11AM should ship the same day, orders placed after this time will likely ship out the following business day.
We collect taxes on orders placed in the state of Washington. Orders shipping outside of Washington will not be charged US Sales Tax.
All orders ship via UPS, FedEx or USPS. Free shipping for orders over $100 will ship either USPS or UPS based on the location we are shipping to and the item purchased.
Our orders ship from Seattle, WA and free shipping can often take up to 6 business days to arrive to some East Coast locations. If you need a specific shipping carrier or have a deadline to receive your items please contact us prior to placing your order.
Tracking numbers are emailed once the order has been shipped. Please note that orders placed during sale periods or holidays may incur an additional 1-2 business days to be processed.
UPS Ground Residential Shipping Map:
We offer a local distributor for most international regions to allow customers to shop without being subject to high international shipping and custom duties. We highly recommend you shop through your regional distributor if possible.
Customers are responsible for all import/customs duties for international shipments. In addition the customer is responsible for all shipping on any warranty issue, return or exchange. The high cost of international shipping means we cannot cover any international shipping if you have an issue with your product. This is why we recommend shopping through the regional distributor if possible.
Please note that any shipped order which is refused by the customer due to cost of duties / taxes and returned to us will be refunded less the cost of any return shipping fees and a 20% restocking fee. Please check what your expected duties will be prior to placing an order.
International orders ship UPS Worldwide Expedited or USPS Priority International.
Orders placed during sale periods or holidays may incur an additional 1-2 business days to be handled.
Orders are processed Monday - Friday (excluding holidays).
GENERAL RETURNS / EXCHANGES POLICY
For USA orders please review our returns policy for specifics or to start a return.
For orders shipping outside the USA please note that all returns are at the cost of the customer, no refund will be paid for shipping or duties on an item.