Orders ship from Seattle, Washington. We ship Monday - Friday and do our best to process orders as quickly as possible. Typically shipments are processed within 24 hours of when you place your order. Please note our shipping cut off time of 11:00AM Pacific Time. Any order placed before 11AM should ship the same day, orders placed after this time will ship out the following business day.
We collect taxes on orders placed in the state of Washington. Orders shipping outside of Washington will not be charged US Sales Tax.
All orders ship via FedEx, UPS or USPS. Free shipping for US orders over $100 will ship either USPS or FedEx based on the location we are shipping to and the item purchased.
Our orders ship from Seattle, WA. If you need a specific shipping carrier or have a deadline to receive your items please contact us prior to placing your order. We use Fedex SmartPost for most free shipping orders, which can often take up to 8 business days to arrive to some East Coast locations.
Tracking numbers are emailed once the order has been shipped. Please note that orders placed during sale periods or holidays may incur an additional 1-2 business days to be processed.
We offer a local distributor for most international regions to allow customers to shop without being subject to high international shipping and custom duties. We highly recommend you shop through your regional distributor if possible.
International Customers are responsible for all shipping costs and import/customs duties for international shipments. In addition the customer is responsible for all shipping on any warranty issue, return or exchange. The high cost of international shipping means we cannot cover any international shipping if you have an issue with your product. This is why we recommend shopping through the regional distributor if possible.
Please note that any shipped order which is refused by the customer due to cost of duties / taxes and returned to us will be refunded less the cost of any return shipping fees and a 20% restocking fee. Please check what your expected duties will be prior to placing an order.
International orders ship UPS Worldwide Expedited or USPS Priority International.
Orders placed during sale periods or holidays may incur an additional 1-2 business days to be handled.
Orders are processed Monday - Friday (excluding holidays).
GENERAL RETURNS / EXCHANGES POLICY
For USA orders please review our returns policy for specifics or to start a return.
For orders shipping outside the USA please note that all returns are at the cost of the customer, no refund will be paid for shipping or duties on an item.