« back to main customer service page

nero warranty

At blueseventy we are very proud of our products and we are delighted that you have decided to purchase what we believe to be one of the world’s best swimming products.  We stand behind our materials and manufacturing, and every blueseventy product carries a promise of it being a high quality item. We are committed to repairing or replacing any item that falls within our warranty period.

Your nero suit is a fragile piece of highly tuned and tested apparel designed to help you maximise your potential and we are aware that it needs to be fitted and treated with great care and respect.  Please take the time to read our nero FAQ handling instructions here. Doing so will help to not only increase the life of the suit, but help to keep you one step ahead.  The nero is extremely durable when compared to other similar products.

If you have an issue with your nero, we reserve the right to offer one of the following:
1) Any unused nero suit found to have a manufacturer’s defect returned in its original packaging, with the hangtag in place and proof of purchase accompanying it, will be eligible for a full refund or replacement.
2) With an original receipt and within 30 days of purchase, blueseventy will replace the nero swimskin.
3) With an original receipt and within 60 days of purchase, blueseventy will repair the suit for $130.00.USD. NB: The warranty is only applicable to the original owner/purchaser - it does not apply to second hand nero swimskins.

For suits that have been used, blueseventy will choose to replace or repair any defects that occur within normal wear and tear circumstances. This covers the failure of any seams, moldings, trims, or fabrics. blueseventy retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow the wash instructions and take all reasonable precautions to maintain the garment. Exposure to elements such as extreme heat, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty. blueseventy will not repair or replace items that have clear excessive physical stress such as rips and split seams, or where there is clear evidence of inadequate care or treatment.

Product that is covered by repair or warranty maybe exchanged in either the retail place of purchase, or through courier or post to a distributor office nearest you (see contact details for physical address and/or PO Box). blueseventy will return warranty repair or replacement by the same speed of delivery – couriered items will be couriered back, posted items returned by post.

How to claim under warranty:

If a store carries our products, they have been chosen by us because we believe them to be a supreme store equipped in customer service to not only help you with your initial purchase, but also if you have any issues after your purchase. If you have a warranty claim please make contact with the store you purchased from as your first action. They should take the claim on your behalf, contact us, send the product back to us to sort and then update you with a status. However, if you have exhausted this option and for some reason this route doesn’t work for you, please contact to discuss the matter.